Refund policy

Unused First Route stops can be refunded within 7 days of purchase if no pickups have been dispatched. Monthly Neighborhood and Metro plans can be cancelled any time. The current billing period is not prorated after the first dispatched stop in that period.

Failed deliveries caused by a closed store, refused parcel, or an incomplete address still count as a stop. Message dispatch chat if a courier error caused a missed drop and we will rerun it.